Communicating better with our clients and customers

How long does it take to port a number?

3rd October 2019

Any number of reasons can compel an individual to change phone companies in the UK. Maybe they dislike the customer service. Maybe they want to save on costs. Or maybe they are changing geographical locations and their new phone company offers a better signal for the area. Regardless of the reasons, once you change phone […]

How Call Answering Services Can Steer You Through Disaster

28th September 2019

On Tuesday, there were several dozen flood alerts all over the UK. Yes, the rains were that bad. Flooding was observed in London, Birmingham and several other places. Vehicles were stranded on streets and even public transport was disrupted. You wouldn’t be wrong in assuming that many businesses had to remain closed over the next […]

0300 Numbers: What You Need to Know

20th September 2019

Some charities are known for their aggressive marketing tactics, and the same goes for certain government departments. If you have ever received a phone call from a charity organisation, only to find that you couldn’t identify the location from where they were calling, the organisation in question was probably using a 0300 number. Origins As […]

VoIP Phone Numbers VS Regular Phone Numbers

16th September 2019

VoIP is nothing new. It sounds new because the interest in the technology has grown. As such, a lot more people are talking about VoIP today than at any other point in time. Of course, no one will fault you for approaching the technology with some skepticism. Most people find drastic change disconcerting. Though in […]

Don’t Do This When You Put a Customer on Hold

6th September 2019

Your customer experience is so important these days. Your clients need to feel like you value them from the point they start dialing your company’s number to the moment they ultimately hung up. This is why you are discouraged from putting your customers on hold. No one likes being put on hold and it tends […]

Setting Up Inbound Calling Services

30th August 2019

The approach you use when you handle your business phone calls matters. Customers need to know that every query they send your way will be met with professionalism. This is how reputations are made and broken. If you begin to attract a series of complaints regarding the way your company treats customers over the phone, […]

What to Do When a Phone Company Refuses to Port Your Number

23rd August 2019

Number porting isn’t a luxury that phone companies can choose to either offer or reject. Phone numbers are as important to a company’s identity as its logo. The same applies to individuals. Number portability matters because most people hate the idea of memorising an entirely new phone number whenever they change service providers. Most people […]

What is VoIP and the benefits of a virtual phone system?

19th August 2019

What is VoIP? Quite simply, VoIP sends all your incoming and outgoing phone calls via the internet rather than through a traditional phone line. The handsets are connected into your router and our network instead of an on premise PBX so you can receive all your calls via VoIP anywhere in the world. You’ll be […]

The Benefits of Voicemail for Your Business

16th August 2019

By now, most of you understand the importance of crafting a professional voicemail greeting. You also probably know how to keep your greetings succinct and unique. But maybe you don’t understand why we even bother including the feature in any of our marketing. After all, in this day and age, does voicemail even matter to […]

Voicemail Etiquette for Your Virtual Landline

9th August 2019

Virtual landlines are far superior to traditional landlines. However, they also retain many of the functions that you normally find in a traditional landline. For this reason, do not be too quick to presume that you do not need voicemail just because you have made the switch to a virtual landline. We have had these […]