Setting Up Inbound Calling Services

30th August 2019

The approach you use when you handle your business phone calls matters. Customers need to know that every query they send your way will be met with professionalism. This is how reputations are made and broken.

If you begin to attract a series of complaints regarding the way your company treats customers over the phone, negative reviews will flood the internet and your profits will suffer.

That being said, all business owners understand the importance of maintaining a professional façade over the phone. In fact, no business chooses to intentionally mismanage its incoming calls.

In many cases, situations just spiral out of control. Sometimes, administrators have a shortage of manpower and the few employees they have on hand to field every call are so overworked that they can’t help but snap at persistent callers every so often.

Other times, a company is saddled with poor employees but it lacks the financial muscle to replace them. This is where inbound call services like ours enter the picture.

We are more than capable of carrying the weight that customer calls can exert on a company. But if you have the sort of company that needs inbound call services like ours, how can you introduce the concept to your business?

Well, the answer to that question can get complicated, but only from our end. We are the ones who have to worry about integrating inbound call services into your company’s operations.

On your side of things, the process normally looks like this:

  1. First of all, you have to choose to bring inbound calling services to your company. Depending on the size of your venture, this might not be the sort of decision that you can make on your own.

Take a few days to present your case to your partners if you have them. It would also help if you spoke to your employees about the issue. Try to get everyone on board with your idea.

Once they all come to a point where they agree with your plan and the objectives it will achieve, you can proceed.

  1. Once you are ready to proceed, start by determining the sorts of features you need. This is the reason why you need to talk to your employees beforehand. You will need their feedback to determine where exactly your customer support systems keep falling short.

This, in turn, will enable you to identify all the features you require to resolve those issues. Most companies typically require the same suite of features, this including tools that will allow you to redirect calls, record conversations and the like.

  1. Once you know what you need, start looking for potential service providers.This process requires patience. It will take quite a bit of time to weigh and investigate all your options. Though eventually, once all is said and done and you have considered every criterion, you will eventually stop at our door.
  2. Once you identify us, it is imperative that you take a moment to talk to us. We are an open book. So do not be afraid to ask us every question you might have about our services.

You need to understand the exact role we shall play and the benefits we have to offer. Do not leap into this situation blindly.

  1. Once we agree on terms, you can sit back and watch as we integrate our services into your operations. If you have never encountered inbound calling services before, our mechanisms might create some confusion at the start.

But that shouldn’t be a cause for concern. This is your company. You have to run it. So, obviously, we will educate you on everything you need to know. This isn’t the sort of situation you have to gamble your way through. We will walk you through every step of the way.

For more information on Inbound Calling Services, simply give us a call on 0800 357 622 and talk to a member of our friendly team.